Your order & how to make the most of it

How long does it take until I receive my box?
Immediately after receiving your order, our stylists will start composing your box - lovingly curated and individually designed for you. Typically, it t...
Wed, 28 Sep, 2022 at 1:49 PM
How do I place an order?
There are various ways to order your OUTFITTERY box, depending on whether you are ordering for the first time or are already a regular customer.  Are yo...
Mon, 4 Jul, 2022 at 3:53 PM
What payment methods are available?
What payment methods are available?  We want to make shopping for new clothes as easy as possible for you.  That's why we're giving you the opti...
Thu, 1 Jun, 2023 at 2:53 PM
How can a voucher code be redeemed for the current order?
You only pay for what you keep, and if you have a voucher, you pay even less - but your new favourite outfit is still every bit as awesome! So how do...
Wed, 13 Jul, 2022 at 4:58 PM
Where can I check on the order status?
Check the status of your order at any time in your customer account. Just log in, then go to "My orders". You will see at a glance in whic...
Tue, 4 Oct, 2022 at 4:44 PM
I am not yet 18, can I still order with OUTFITTERY?
Thanks for considering OUTFITTERY. Unfortunately, you need to be at least 18 to order a box for yourself.  But don't worry, once you're of age, we&#...
Thu, 1 Jun, 2023 at 2:49 PM
Where do you ship?
OUTFITTERY is not just about making fashion lovers in Germany, Austria, Luxembourg, and Switzerland happy. Oh no, we go beyond that!  We are spreading ou...
Mon, 2 Oct, 2023 at 1:25 PM