Why do I receive a credit note and not just a corrected invoice?
Once we have sent out your OUTFITTERY order you will receive the full invoice to your registered email address. This contains all the items that were sent o...
Thu, 7 Mar, 2019 at 5:35 PM
How do I change my payment method?
You can select your preferred payment method whilst ordering. To change payment methods for future orders, go to the ”My Settings" tab in your profile....
Thu, 7 Mar, 2019 at 5:35 PM
When will my credit card or PayPal account be charged?
If you have selected credit card or PayPal as your payment method while ordering, we will charge your credit card or PayPal account after we have received y...
Thu, 7 Mar, 2019 at 5:36 PM
How do I add or change my credit card details?
You can add or change your credit card details at any time by logging in to your profile. Please note that, you can only change your payment details for fut...
Thu, 7 Mar, 2019 at 5:36 PM
Will I receive confirmation that you have received my payment?
You will receive a payment confirmation as soon as it is processed in our system. It normally takes up to 3 working days for a payment to be processed. If y...
Thu, 7 Mar, 2019 at 5:37 PM
Can a collective payment be issued for several orders?
Unfortunately, this is not possible. To book each payment properly, we need the individual reference number from your invoice. Therefore, we kindly ask you ...
Thu, 7 Mar, 2019 at 5:37 PM
Which bank account should I transfer the billing amount to?
You can find the bank account details and payment reference number on your invoice, as well as on the credit note. You should have received your invoice via...
Thu, 7 Mar, 2019 at 5:37 PM
When do I have to pay for my kept items?
We kindly ask you to transfer the amount due for the items you keep, within 14 days of receiving your box. If your payment method is PayPal or credit card, ...
Thu, 7 Mar, 2019 at 5:38 PM
Why did I receive a payment reminder?
If you have received a payment reminder despite having paid your bill already, please check the following: 1. When did you transfer payment? It can take up...
Thu, 7 Mar, 2019 at 5:38 PM
Which payment methods does OUTFITTERY offer?
We offer the following payment methods: bank transfer, payment by credit card, invoice and PayPal. Invoice If you have chosen to pay by invoice, please tr...
Thu, 7 Mar, 2019 at 5:38 PM


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We look forward to your visit. If you warn us in advance by e-mail, you can expect a personal consultation and a cold beer!

Outfittery GmbH
Leuschnerdamm 31,
10999 Berlin