How do I know that I have successfully ordered a new box?
We will constantly keep you up to date about your order via email and inform you once your order has been received. If you have not received a notification ...
Thu, 7 Mar, 2019 at 5:20 PM
How do I change or cancel my order?
When your register with OUTFITTERY online you have the option of previewing your first selection put together for you by your stylist. At this point you can...
Thu, 7 Mar, 2019 at 5:20 PM
What should I do when an item is missing from my order?
Though a rare occurrence, it may be that your stylist forgot to pack an item into your OUTFITTERY box. If an item which appears on the delivery note and inv...
Thu, 7 Mar, 2019 at 5:21 PM
What should I do if I receive a damaged box?
If the box is damaged upon delivery, please do not accept it and it will automatically be sent back to us by our transport partner. If you notice the damage...
Thu, 7 Mar, 2019 at 5:22 PM
What should I do if I receive a damaged item?
If you’ve been sent a defect item, we kindly ask you to describe the damage in an email and send it along with a photo, to our customer service team via ser...
Thu, 7 Mar, 2019 at 5:23 PM
Can I directly exchange a damaged or defective item?
A direct exchange of a damaged item is possible, as long as the item is still in stock and the item is accepted as a reclamation by our service team. If yo...
Thu, 7 Mar, 2019 at 5:24 PM
How do I exchange an item or order a different size?
If one item in your box did not fit quite right, or you would like a different colour just let us know by filling in the return form in your box and sending...
Thu, 7 Mar, 2019 at 5:24 PM
Is there a minimum order value?
When registering, you set your own budget. Your stylist will send you an outfit selection within this framework and you will only pay for what you choose to...
Thu, 7 Mar, 2019 at 5:26 PM
How can I order items that I have seen in the OUTFITTERY magazine, or on the OUTFITTERY TV-commercial or Facebook page?
Just send us an email and let us know which outfit and where you saw it (what date it was posted on Facebook, for example). You can contact your stylist or ...
Thu, 7 Mar, 2019 at 5:26 PM
How do I order an "Outfit of the Week"?
Follow these steps to order a box you have seen in the "Outfits of the Week": 1. Log in with your details on our website and click on the Dashboar...
Thu, 7 Mar, 2019 at 5:27 PM


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We look forward to your visit. If you warn us in advance by e-mail, you can expect a personal consultation and a cold beer!

Outfittery GmbH
Leuschnerdamm 31,
10999 Berlin