Orders

How do I know that I have successfully ordered a new box?
We will constantly keep you up to date about your order via email and inform you once your order has been received. If you have not received a notification ...
Thu, 7 Mar, 2019 at 5:20 PM
How do I change or cancel my order?
When your register with OUTFITTERY online you have the option of previewing your first selection put together for you by your stylist. At this point you can...
Thu, 7 Mar, 2019 at 5:20 PM
What should I do when an item is missing from my order?
Though a rare occurrence, it may be that your stylist forgot to pack an item into your OUTFITTERY box. If an item which appears on the delivery note and inv...
Thu, 7 Mar, 2019 at 5:21 PM
What should I do if I receive a damaged box?
If the box is damaged upon delivery, please do not accept it and it will automatically be sent back to us by our transport partner. If you notice the damage...
Thu, 7 Mar, 2019 at 5:22 PM
What should I do if I received a wrong article in my order?
If an article that is included on your invoice is different from the article you received, please contact our customer service at service@outfittery.com. Th...
Thu, 28 Mar, 2019 at 6:23 PM
What should I do if I receive a damaged item?
If you’ve been sent a defect item, we kindly ask you to describe the damage in an email and send it along with a photo, to our customer service team via ser...
Thu, 7 Mar, 2019 at 5:23 PM
Can I directly exchange a damaged or defective item?
A direct exchange of a damaged item is possible, as long as the item is still in stock and the item is accepted as a reclamation by our service team. If yo...
Thu, 7 Mar, 2019 at 5:24 PM
How do I exchange an item or order a different size?
If one item in your box did not fit quite right, or you would like a different colour just let us know by filling in the return form in your box and sending...
Thu, 7 Mar, 2019 at 5:24 PM
What should I do if I received an article in a wrong size?
Sizes and fit might differ between different brands. Our stylists will sometimes pick a different size than provided to find a perfect fit. 
Thu, 28 Mar, 2019 at 6:24 PM
Can I order from OUTFITTERY if I am under 18 years old?
In order to use our service, you need to be 18 years old or older. If you are a minor, we require a confirmation from a parent or guardian before you can cr...
Thu, 28 Mar, 2019 at 6:24 PM