Orders
We will constantly keep you up to date about your order via email and inform you once your order has been received. If you have not received a notification ...
Thu, 7 Mar, 2019 at 5:20 PM
When your register with OUTFITTERY online you have the option of previewing your first selection put together for you by your stylist. At this point you can...
Thu, 7 Mar, 2019 at 5:20 PM
Though a rare occurrence, it may be that your stylist forgot to pack an item into your OUTFITTERY box. If an item which appears on the delivery note and inv...
Thu, 7 Mar, 2019 at 5:21 PM
If the box is damaged upon delivery, please do not accept it and it will automatically be sent back to us by our transport partner. If you notice the damage...
Thu, 7 Mar, 2019 at 5:22 PM
If an article that is included on your invoice is different from the article you received, please contact our customer service at service@outfittery.com. Th...
Thu, 28 Mar, 2019 at 6:23 PM
If you’ve been sent a defect item, we kindly ask you to describe the damage in an email and send it along with a photo, to our customer service team via ser...
Thu, 7 Mar, 2019 at 5:23 PM
A direct exchange of a damaged item is possible, as long as the item is still in stock and the item is accepted as a reclamation by our service team. If yo...
Thu, 7 Mar, 2019 at 5:24 PM
If one item in your box did not fit quite right, or you would like a different colour just let us know by filling in the return form in your box and sending...
Thu, 7 Mar, 2019 at 5:24 PM
Sizes and fit might differ between different brands. Our stylists will sometimes pick a different size than provided to find a perfect fit.
Thu, 28 Mar, 2019 at 6:24 PM
In order to use our service, you need to be 18 years old or older. If you are a minor, we require a confirmation from a parent or guardian before you can cr...
Thu, 28 Mar, 2019 at 6:24 PM