OUTFITTERY

We will constantly keep you up to date about your order via email and inform you once your order has been received. If you have not received a notification ...

When your register with OUTFITTERY online you have the option of previewing your first selection put together for you by your stylist. At this point you can...

Though a rare occurrence, it may be that your stylist forgot to pack an item into your OUTFITTERY box. If an item which appears on the delivery note and inv...

If the box is damaged upon delivery, please do not accept it and it will automatically be sent back to us by our transport partner. If you notice the damage...

If an article that is included on your invoice is different from the article you received, please contact our customer service at service@outfittery.com. Th...

If you’ve been sent a defect item, we kindly ask you to describe the damage in an email and send it along with a photo, to our customer service team via ser...

A direct exchange of a damaged item is possible, as long as the item is still in stock and the item is accepted as a reclamation by our service team. If yo...

If one item in your box did not fit quite right, or you would like a different colour just let us know by filling in the return form in your box and sending...

Sizes and fit might differ between different brands. Our stylists will sometimes pick a different size than provided to find a perfect fit. 

In order to use our service, you need to be 18 years old or older. If you are a minor, we require a confirmation from a parent or guardian before you can cr...