If you have received a payment reminder despite having paid your bill already, please check the following:

1. When did you transfer payment? It can take up to 3-5 working days depending on your bank for your payment to be processed. As soon as we have received your payment, we will send you a confirmation via email. If it has been less than 3 working days since you transferred payment, then the payment reminder may simply have overlapped with the processing of your payment.

2. Did you provide the correct payment reference when transferring, as shown on the relevant invoice?
In order to correctly process your payment, the payment reference number shown on your invoice must be provided during payment transfer. If the payment reference was incorrect or not provided, please get in touch with our customer service team. Don't forget to provide them with your order number and the payment reference in the form of a screen shot showing the date, amount and time of payment.

3. Did you transfer payment for multiple orders at once?
If you paid for multiple orders with one payment transfer, it may not have been possible for us to correctly allocate your payment to your orders. In this case, please contact our customer support team via the contact form. Don't forget to provide your order number and the payment reference you used, so that they can help you further.

4. Have you sent back your returned items?
It can take around 7-10 days for your returned items to reach us, and be processed by our returns team. As soon as we have processed your returns, we will send you a confirmation via email, with your credit note listing the returned items attached. You can use the credit note to check that the correct items are listed.

5. Have you forgotten to make the payment transfer?
Please transfer the open billing amount as soon as possible. You can find the details for payment transfer on your invoice. If you need a new copy of your invoice, please contact our customer service team.