OUTFITTERY

What is OUTFITTERY 13

• How do I use OUTFITTERY?
• How do I get in touch with my stylist?
• Who can benefit most from OUTFITTERY’s service?
• Can women also place orders with OUTFITTERY?
• What kind of style and trends would I find at OUTFITTERY?

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My user account 6

• How can I change my customer and order information myself?
• Why can I not register?
• Why can I not log in to my user account anymore?
• How can I delete my user account?
• How do I view my order status?

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Orders 15

• How do I know that I have successfully ordered a new box?
• How do I change or cancel my order?
• What should I do when an item is missing from my order?
• What should I do if I receive a damaged box?
• What should I do if I received a wrong article in my order?

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Delivery 6

• Is the shipment and return of my order really free?
• How do I change the address when I moved to a different country?
• Can I change my delivery address?
• How long does it take for my OUTFITTERY box to reach me?
• Why couldn't my order be delivered, even though I added the correct shipping address?

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Returns 5

• How do I return my OUTFITTERY box and the items I don't like?
• Do I have to pay for the return?
• Has my return arrived at OUTFITTERY?
• How can I get a new return label?
• How do I use the free pickup service to return my box?

Payments 10

• Why do I receive a credit note and not just a corrected invoice?
• How do I change my payment method?
• When will my credit card or PayPal account be charged?
• How do I add or change my credit card details?
• Will I receive confirmation that you have received my payment?

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Refunds 2

• I have overpaid by mistake, what should I do now?
• Can an overpayment be used as credit for my next order?

Vouchers 5

• How can I redeem my voucher?
• How can I buy gift vouchers?
• Can vouchers be exchanged for cash?
• There was a gift voucher in my box. How can this be redeemed?
• How does the "Friend Referral" discount work?

Mobile App 2

• Can I order a box on the app as a new customer?
• How does the app work?

Autopilot 7

• What's the Autopilot?
• What advantages come with the Autopilot?
• How does the Autopilot work?
• What Autopilot frequencies are available and how do I change them?
• How can I communicate wishes to my stylist before placing an Autopilot order?

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Article Preview 4

• What is the article preview?
• What are the advantages of the article preview?
• How do I get a preview of the selection?
• How can I give feedback to my stylist in the article preview?

Categories instead of outfits 3

• Categories instead of outfits: What does this service extension mean?
• How can I order categories instead of outfits?
• What is the difference between outfits and categories?

Bullseye 3

• What's up with the Bullseye?
• Where can I find the Bullseye function?
• How does the Bullseye function work?