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What is OUTFITTERY
How do I use OUTFITTERY?
How do I get in touch with my stylist?
Who can benefit most from OUTFITTERY’s service?
Can women also place orders with OUTFITTERY?
What kind of style and trends would I find at OUTFITTERY?
See all 13 articles
My user account
How can I change my customer and order information myself?
Why can I not register?
Why can I not log in to my user account anymore?
How can I delete my user account?
How do I view my order status?
See all 6 articles
How do I know that I have successfully ordered a new box?
How do I change or cancel my order?
What should I do when an item is missing from my order?
What should I do if I receive a damaged box?
What should I do if I received a wrong article in my order?
See all 15 articles
Is the shipment and return of my order really free?
How do I change the address when I moved to a different country?
Can I change my delivery address?
How long does it take for my OUTFITTERY box to reach me?
Why couldn't my order be delivered, even though I added the correct shipping address?
See all 6 articles
How do I return my OUTFITTERY box and the items I don't like?
Do I have to pay for the return?
Has my return arrived at OUTFITTERY?
How can I get a new return label?
Why do I receive a credit note and not just a corrected invoice?
How do I change my payment method?
When will my credit card or PayPal account be charged?
How do I add or change my credit card details?
Will I receive confirmation that you have received my payment?
See all 10 articles
I have overpaid by mistake, what should I do now?
Can an overpayment be used as credit for my next order?
How can I redeem my voucher?
How can I buy gift vouchers?
Can vouchers be exchanged for cash?
There was a gift voucher in my box. How can this be redeemed?
How does the "Friend Referral" discount work?
Can I order a box on the app as a new customer?
How does the app work?
What's the Autopilot?
What advantages come with the Autopilot?
How does the Autopilot work?
What Autopilot frequencies are available and how do I change them?
How can I communicate wishes to my stylist before placing an Autopilot order?
See all 7 articles
What is the article preview?
What are the advantages of the article preview?
How do I get a preview of the selection?
How can I give feedback to my stylist in the article preview?
Categories instead of outfits
Categories instead of outfits: What does this service extension mean?
How can I order categories instead of outfits?
What is the difference between outfits and categories?
What's up with the Bullseye?
Where can I find the Bullseye function?
How does the Bullseye function work?